Context
Applications from companies supervised by the regulator arrived by email and moved between departments manually, a mechanism that produced procedural observations and applications studied without full comprehensiveness. The redesign had hard constraints: no interruption to intake during the transition, absolute data confidentiality, and coverage of every request type supervised entities must submit.
Approach
Over twelve months we developed the internal system for receiving and processing the supervised sector's applications: intake with all required documents; processing routed across every relevant internal department; and a structured path to recommendation and decision, engineered for continuity of submissions, confidentiality of data, comprehensiveness across request types, and coverage of every internal step.
